Refund policy

RETURN/CANCELLATION POLICIES 

WE DO NOT CANCEL ORDERS.

If you are not satisfied, neither are we! We pride ourselves on customer satisfaction and offer a fair return policy to our customer.  Our policy lasts 14days. After the 14 day return policy has expired, we can no longer accept a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DAMAGE & USPS CLAIMS

 If an item arrives damaged and I am not at fault, you must file a claim with USPS. USPS will process the claim and refund you for the items.

SEASONAL RETURNS

Any seasonal items purchased must be returned within the 14 day return period, but must also be returned 10 days prior to the end of the season.  For example, any Christmas product must be returned by December 15. To complete your return, we require you contact us from the same email address that placed the order. We ask that you please attach any photographs necessary and your order number.

There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - This will result in the customer needing to file a claim directly with USPS - Any item that is returned more than 14 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You may also opt for a store credit.

SALE ITEMS 

All sale items are final sale and are ineligible for a return.